Haringey Man and Van Privacy Policy

This Privacy Policy explains how Haringey Man and Van collects, uses, stores, and protects personal data relating to customers in the Haringey area. It is intended to be clear and transparent so that you understand what happens to your personal information when you use our services.

This Privacy Policy applies to all Haringey Man and Van customers and prospective customers in our service area, including anyone who makes an enquiry or booking, visits our website, or otherwise interacts with us in relation to our man and van and related services.

Who We Are

Haringey Man and Van is a provider of man and van and related moving and transport services in the Haringey area. For the purposes of the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, Haringey Man and Van is the data controller for the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you use or enquire about our services:

Identification and contact details, such as your name, address, pick-up and drop-off addresses, and any alternative contact addresses you provide.

Contact information, such as your telephone number, mobile number, and any other contact numbers you choose to provide, as well as your email address if supplied.

Service and booking details, such as details of the services you request, collection and delivery dates and times, property access details, job notes, and inventory or item descriptions where necessary to provide a quote or complete a job.

Payment and transaction data, such as details of payments made, amounts, dates, and methods of payment. We do not store full payment card details; where card payments are used, these are processed by third party payment processors.

Communications data, such as records of your communications with us, including enquiries, quotes, complaints, feedback, and any other correspondence.

Technical and usage data, such as basic information about how you interact with our website or online booking tools, including approximate location data, device information, pages visited, and dates and times of access. This may be collected through cookies or similar technologies where used.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, contact us by phone or other communication channels, complete online forms, provide feedback, or otherwise interact with us in relation to our services.

We may also receive personal data about you from third parties where this is necessary for the provision of services, for example if a landlord, estate agent, or another party books our services on your behalf and gives us your contact or address details. In such cases, we treat your data in accordance with this Privacy Policy.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the specific activity, we rely on the following lawful bases:

Performance of a contract. We process your personal data where it is necessary to enter into a contract with you or to perform a contract you have with us. This includes providing quotes, managing bookings, delivering man and van services, and handling payments.

Legitimate interests. We process certain data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving our services, managing our relationship with you, responding to complaints, keeping records, and protecting our business from fraud or misuse.

Legal obligations. We may process your personal data where it is necessary to comply with legal obligations, such as tax, accounting, or regulatory requirements, and to respond to lawful requests from public authorities.

Consent. In some limited cases, we may rely on your consent, for example if we send certain types of marketing communications by electronic means where these are not otherwise permitted by law. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, estimates, and information about our services that you request.

To create and manage bookings and to carry out our man and van and related services, including planning routes, arranging vehicles and staff, and delivering or collecting your items.

To communicate with you about your enquiries, bookings, changes to services, and customer support issues.

To process payments, maintain financial and accounting records, and manage invoices and receipts.

To manage our relationship with you, including dealing with feedback, complaints, or disputes.

To improve and develop our services, analyse usage of our website and services, and maintain the security of our systems.

To comply with legal obligations and to protect our legal rights, for example in connection with debt recovery, fraud prevention, or responding to legal claims.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as data processors on our behalf or as independent controllers.

Service providers and processors. We may use third party providers to support our operations, such as payment processing companies, information technology and hosting providers, communication tools, and bookkeeping or accounting services. These providers act as data processors and only process your personal data on our documented instructions, under a contract that requires them to protect your data.

Operational partners. Where necessary, we may share limited information with subcontracted drivers or operational partners to complete your booking, such as your name, contact details, and addresses for collection and delivery.

Professional advisers. We may share personal data with professional advisers such as accountants, legal advisers, and insurers where needed for advice, compliance, or claims management.

Authorities and legal obligations. We may disclose personal data where required by law or where necessary to establish, exercise, or defend legal claims, or in response to lawful requests by public authorities.

We do not sell your personal data to third parties.

International Transfers

Our primary operations are based in the United Kingdom. If any of our service providers transfer or store personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data in accordance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.

In general, we keep core customer and booking records for a period that allows us to handle queries, disputes, or legal claims and to meet tax and accounting obligations. Payment and transaction records are kept in line with applicable financial record-keeping laws.

Where data is no longer needed, we will either delete it securely or anonymise it so it can no longer be linked to you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Haringey Man and Van customers and prospective customers in our service area, subject to certain legal conditions and exceptions. Your rights include:

Right of access. You can request confirmation of whether we process your personal data and request a copy of the personal data we hold about you.

Right to rectification. You can request that we correct or update inaccurate or incomplete personal data.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or assessing an objection you have raised.

Right to object. You may object to our processing of your personal data where we rely on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where we need to continue processing for legal claims.

Right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used, machine-readable format and that it is transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, and procedures to manage data breaches. While we take reasonable steps to safeguard your data, no system can be completely secure, and you share some responsibility for keeping your information safe when communicating with us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any significant changes will be reflected in an updated version posted on our website or made available on request. The updated version will take effect from the date it is published.

Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or in our service documentation.

You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.